Overview
If you decide to purchase a product through skincare.keemaesthetics.co.uk (the “Site”), you should be aware that in addition to the Terms of Use, your purchase will be subject to the following Online Ordering & Return Policy.
By using the Site to purchase skincare products, you agree to the terms of this Online Ordering & Return Policy, as may be amended from time to time. If you do not consent to the terms of this Online Ordering & Return Policy, do not use the Site.
Refund and Cancellations Policy
Please take a moment to read our full Condition of Sales as this is just a subsection of the full Terms.
To cancel your order, please send us an email stating that you wish to cancel and the reason for the cancellation, together with your name, contact details, order number and amount to be refunded. Please email your cancellation request to refund@keemaesthetics.co.uk. Please note, we can only process refund requests submitted via email, not by phone, so please do not call us. Your reason for cancellation will not affect your right to cancel the order. Our team will then process your request for you upon receipt.
If you send us your cancellation request by email or via the refund link, then your cancellation is effective from midnight of the day that the request was sent.
Product Orders
To order a skincare product through the Site, simply add the product to your shopping cart. Once you have finished browsing the Site and are ready to purchase your product(s), you can proceed to the check-out to complete the purchase.
You should note that placing a product in your shopping cart does not reserve the price that is shown at that time. It is possible that a product price may increase or decrease between the time you place the product in your cart and the time you complete your purchase through the check-out function.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. We may also require additional verification or information before accepting any order. We will contact you if additional information is required to accept your order. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers.
Faulty Item
If the item you received is faulty, please contact customer care within (3) day quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
Incorrect Item Delivered
If the item you received is not what you originally ordered, please contact customer care within (3) working days; quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Maximum Purchase Policy
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and to orders that use the same billing and/or shipping address.
Please note that all orders generally take 1-2 business days to process provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame. We do not process orders during the weekends or on holidays. You should be aware that the shipping times listed above are in addition to the processing time.
KEEM Medical Aesthetics Clinic strives to have all products listed on the Site in stock and available for sale at all times. However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed. If that occurs, we will send you an email notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order.
Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs keemaesthetics.co.uk has incurred in sending the products out to you.
Prescription Medicines
We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy.
If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.
Contact Information
If you want to contact us for any reason; or for further information, advice, to return a testing kit, complain or to ask for a refund please use the contact information below or use the online form on this “Contact us” page.
Our contact information is posted below:
Company Name: KEEM Skin Health Clinic
Company number: 12194598
Email Address: support@keemaesthetics.co.uk
Address: 20 Bradley Road, London, SW4 8FA
Phone Number: (+44) 07575 7883 75
By providing us with your contact details you give us your consent to contact you about our Services and Products you have bought or enquired about. If we do need to contact you, we will email or phone you using the contact details you provide to us when you order our Services. We may leave you a message if necessary. We send you test results via email, so it is your responsibility to ensure that your contact details are correct and kept up to date.
